Warranty Policy for Ramrodaam.com
Effective Date: November 24, 2024
1. Introduction
At Ramrodaam.com, we are committed to providing our customers with high-quality second-hand phones and ensuring a satisfactory buying experience. This Warranty Policy outlines the terms and conditions under which we offer warranties on the products sold through our platform.
2. Scope of Warranty
- Coverage: This warranty applies to all second-hand phones purchased from Ramrodaam.com. It covers defects in materials and workmanship under normal use.
- Duration: The warranty period is 30 days from the date of purchase. During this time, customers can return or exchange their phones if they encounter any issues covered by this warranty.
3. Warranty Exclusions
- Physical Damage: This warranty does not cover any physical damage caused by misuse, accidents, or unauthorized repairs.
- Water Damage: Phones that have been exposed to water or other liquids are not covered under this warranty.
- Software Issues: Problems arising from software malfunctions, including but not limited to, viruses, malware, or user error, are not covered.
- Battery Life: The warranty does not cover battery life or performance, as these can vary based on usage and age of the device.
4. Claim Process
- Notification: Customers must notify Ramrodaam.com of any defects within the warranty period. This can be done via email or through our customer service hotline.
- Return Instructions: Upon notification, customers will receive instructions on how to return the defective phone. All returns must include the original packaging and any accessories that came with the phone.
- Inspection: Once the phone is received, our team will inspect the device to determine if the issue is covered under warranty.
- Resolution: If the claim is approved, customers will have the option to receive a replacement phone or a full refund. If the claim is denied, the customer will be notified, and the phone will be returned at their expense.
5. Customer Responsibilities
- Proper Use: Customers are responsible for using the phone in accordance with the manufacturer’s guidelines and avoiding any actions that could lead to damage.
- Documentation: Customers must retain their purchase receipt as proof of purchase to validate the warranty.
- Timely Claims: Customers should report any issues as soon as they arise to ensure they are within the warranty period.
6. Limitation of Liability
- Indirect Damages: Ramrodaam.com is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use the product.
- Maximum Liability: Our maximum liability under this warranty is limited to the purchase price of the phone.
7. Modifications to the Warranty Policy
- Policy Changes: Ramrodaam.com reserves the right to modify this warranty policy at any time. Any changes will be posted on our website, and the updated policy will apply to all purchases made after the effective date of the changes.
8. Contact Information
For any questions or concerns regarding this warranty policy, customers can reach out to our customer service team:
- Email: [email protected]
- Phone: +977-9849939424
9. Conclusion
At Ramrodaam.com, we value our customers and strive to provide a reliable warranty policy that ensures peace of mind when purchasing second-hand phones. We encourage our customers to familiarize themselves with this policy and reach out with any questions or concerns. Thank you for choosing Ramrodaam.com for your mobile phone needs!
