Return Policy for Ramrodaam.com

Effective Date: September, 2024

At Ramrodaam.com, we strive to provide our customers with high-quality second-hand phones and an exceptional shopping experience. We understand that sometimes a purchase may not meet your expectations, which is why we have established this Return Policy. This policy outlines the terms and conditions under which you can return or exchange products purchased through our website. By making a purchase, you agree to abide by the terms of this Return Policy.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• Time Frame: You must initiate the return process within 30 days from the date of delivery. Returns requested after this period will not be accepted.
• Condition of the Item: The item must be in the same condition as you received it. It should be unused, unworn, and undamaged, with all original tags, packaging, and accessories included.
• Proof of Purchase: You must provide a valid receipt or proof of purchase to initiate the return process.

2. Non-Returnable Items

Certain items are non-returnable and cannot be exchanged or refunded. These include:

• Items Sold As-Is: Phones that are marked as “as-is” or “final sale” at the time of purchase are not eligible for return.
• Accessories: Any accessories or add-ons purchased separately from a phone are non-returnable unless they are defective.
• Customized Products: Items that have been customized or personalized are not eligible for return.

3. Return Process

To initiate a return, please follow these steps:

Step 1: Contact Customer Support

• Reach out to our customer support team at [email protected] or call us at +977 9849939424. Please provide your order number and a brief description of the reason for the return.

Step 2: Receive Return Authorization

• Our customer support team will review your request and, if approved, provide you with a Return Authorization (RA) number. This number is required for processing your return.

Step 3: Prepare the Item for Return

• Carefully package the item in its original packaging, including all accessories, manuals, and documentation. Ensure that the item is securely packed to prevent damage during transit.
• Clearly write the RA number on the outside of the package.

Step 4: Ship the Item

• Ship the item to the address provided by our customer support team. You are responsible for the shipping costs associated with returning the item unless the return is due to an error on our part (e.g., wrong item sent, defective product).
• We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.

4. Refunds and Exchanges

Refund Process

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days.
• Please note that it may take some time for your bank or credit card company to process and post the refund.

Exchange Process

• If you wish to exchange an item for a different model or color, please contact our customer support team to initiate the exchange process. You will need to return the original item following the steps outlined above and place a new order for the desired item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please follow these steps:

• Notify Us Immediately: Contact our customer support team within 48 hours of receiving the item. Please provide your order number and a description of the issue, along with photos if possible.
• Return Instructions: We will provide you with instructions for returning the damaged or defective item. In most cases, we will cover the return shipping costs for items returned due to damage or defects.
• Replacement or Refund: Once we receive the damaged or defective item, we will either replace it or issue a full refund based on your preference.

6. Shipping Costs

• Return Shipping Costs: Unless the return is due to our error (e.g., incorrect item shipped, defective product), you will be responsible for the return shipping costs.
• Original Shipping Costs: Original shipping costs are non-refundable unless the return is due to an error on our part.

7. International Returns

For customers outside of Nepal, please note the following:

• Customs Duties and Taxes: You are responsible for any customs duties, taxes, or fees associated with returning items. We recommend checking with your local customs office for information regarding these charges.
• Return Process: The return process for international orders is similar to domestic orders. Please contact our customer support team to initiate the return.

8. Changes to the Return Policy

Ramrodaam.com reserves the right to modify this Return Policy at any time. We will notify you of any changes by updating the policy on our website with a new effective date. Your continued use of our services after any changes constitutes your acceptance of the revised Return Policy.

9. Contact Information

If you have any questions or concerns regarding our Return Policy, please do not hesitate to reach out to us:

• Email: [email protected]
• Phone: +977-9849939424

Thank you for choosing Ramrodaam.com for your second-hand phone needs. We appreciate your business and are committed to ensuring your satisfaction with every purchase.